IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

IBM Services

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. Gone are the days of prompts like “Press 6 to connect to customer service.” ” The advantages of chatbots surround us.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

IBM Services

FEBRUARY 14, 2024

When thinking of artificial intelligence (AI) use cases, the question might be asked: What won’t AI be able to do? But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system.

Retail 86

Retail Cybersecurity Insurance Automation 86

Zinnov

NOVEMBER 10, 2021

To achieve antifragility and short-circuit digital transformation , enterprises are taking the Hyper Intelligent Automation (HIA also known as Hyperautomation) route, to enable frictionless customer experiences, optimize workflows, and drive business outcomes with a faster turnaround time in the era of unprecedented disruptions.

Automation 52

Automation Robotics Process Automation Co-Sourcing Administrative 52

Premier BPO

AUGUST 19, 2021

A specific type of outsourcing in which one company utilizes the services such as Front-Office or Back-Office services from an external company, such as HR , Billing, Payroll, Call Center, etc. . Strategies, software, and practices used to interact with customers, enhancing their experiences. Call Center. For example, two U.S.

BPO 52

BPO Outsourcing Offshoring Call Center 52

IBM Services

JANUARY 29, 2024

What if employees had the ability to effortlessly delegate time-consuming tasks, access information seamlessly through simple inquiries, and tackle complex projects within a single, streamlined application? Our employees are more satisfied with their jobs because they are no longer bogged down by repetitive tasks.

Automation 99

Automation Jobbing Sourcing Efficiency 99