Mattsen Kumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend.

Analytics 52

Analytics Call Center Marketing Regulations 52

IBM Services

FEBRUARY 23, 2024

Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. In addition, ML techniques power tasks like speech recognition, text classification, sentiment analysis and entity recognition.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

VXI

OCTOBER 5, 2021

Black Friday, Cyber Monday, Thanksgiving Sale, Christmas, and New Year’s Eve Sale remind us of one thing: the holidays are coming, and your business’s seasonal call spikes will soon be in full swing. Peak season signifies an increase in calls, longer queues, and around-the-clock service in addition to the usual call center volume.

Call Center 52

Call Center Business Process Outsourcing Customer Service Sales 52

Premier BPO

MAY 24, 2023

The Symposium brought together CX professionals from various industries, including Consumer Packaged Goods (CPG), Healthcare, Financial Services, Insurance, Contact Center, Customer Relations, Travel and Hospitality, and more. It promotes culture and the agents greatly appreciate the small gestures. Shirts, pens, pads of paper, etc.)

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

IBM Services

APRIL 18, 2024

Today’s AI, including generative AI (gen AI), is often called narrow AI and it excels at sifting through massive data sets to identify patterns, apply automation to workflows and generate human-quality text. Imagine a world where machines aren’t confined to pre-programmed tasks but operate with human-like autonomy and competence.

Research 94

Research Out-Tasking Manufacturing E-Commerce 94