IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. Conversational AI enhances customer self-service options directly, leading to a more personalized and efficient support experience.

Healthcare 102

Healthcare Customer Service Analytics E-Commerce 102

Perficient Digital Transformation

SEPTEMBER 2, 2022

Richard Tan Yu: Well D, after graduating as a history major in 2021, I got a job at a bank. To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations. What happened with loans at that time that changed the course of banking history?

Banking 12

Banking Inventory Management Finance Streamline Operations 12

IBM Services

OCTOBER 20, 2023

AI platforms offer a wide range of capabilities that can help organizations streamline operations, make data-driven decisions, deploy AI applications effectively and achieve competitive advantages. This improved access to information, enabled by AI, equips bankers with a powerful toolkit to provide superior service.

Government 77

Government Manufacturing Banking Inventory Management 77