Groove Technology

NOVEMBER 24, 2023

In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

The Hackett Group

OCTOBER 6, 2023

They are also able to modernize their technology landscape through digital transformation , implementing intelligent automation, advanced analytics , cloud enablement and collaborative tools, which enable them to spend 45% less than typical companies on IT outsourcing and further reduce labor costs.

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

Magellan Solutions

MAY 3, 2022

PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . Despite its outsourcing activities, Amex is still considered as one of the best companies to work for.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. . Despite its outsourcing activities, Amex is still considered as one of the best companies to work for.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

AUGUST 1, 2022

Robotic processing, chatbots, and automation will determine the BPO sector’s future, so the business must concentrate on evolution and upskilling. For businesses planning to enter this industry, the nation is currently in a great position to diversify its outsourced services.

BPO 40

BPO Jobbing Outsourcing E-Commerce 40

Magellan Solutions

MAY 7, 2020

Outsourcing lends you a hand (or several hands!) When you outsource, you are hiring an external service provider to cover a certain business function for you. Strengthen your inbound strategy by outsourcing inbound sales support. So, when you outsource offshore, you are hiring highly skilled, but inexpensive labor.

Outsourcing 52

Outsourcing Data Entry BPO Offshoring 52

Magellan Solutions

JULY 21, 2020

This refers to automated solutions that end users can access themselves without the help of a customer representative. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. But if you prioritize high-quality service at a low cost, you may consider the Philippines.

Outsourcing 52

Outsourcing Customer Support Offshoring Right-Sizing 52