Groove Technology

NOVEMBER 24, 2023

In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Magellan Solutions

MAY 3, 2022

Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. In 2013 , the company moved its call center work and administrative services overseas. The lower labor costs in developing countries make it possible.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. In 2013 , the company moved its call center work and administrative services overseas. The lower labor costs in developing countries make it possible.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

JULY 21, 2020

A typical IT help desk support infrastructure usually implements the following service levels: Tier-0 Support. This refers to automated solutions that end users can access themselves without the help of a customer representative. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup.

Outsourcing 52

Outsourcing Customer Support Offshoring Right-Sizing 52