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The Resilience of the BPO Industry During Economic Crisis

NoonDalton

KPOs and Technological Influence: A New Age in Outsourcing The industry didn’t stop at simple outsourcing services; it transitioned into Knowledge Process Outsourcing (KPO), delivering value-added, domain-specific expertise in areas like legal services, healthcare consulting, and financial analysis.

BPO 52
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BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

A millennial-geared service headquartered in London, it has already created 400 jobs in the UK. Next-generation banking automation. Automation is a key tool for retail banking in the coming years. . According to Autonomous Research forecasts, AI technologies should help reduce operating costs by 22% in 2030.

Banking 52
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The Power of Organizational Agility in Global Payroll: A Guide to SaaS Technology and Outsourcing Tradeoffs

Mercans

The most cited tradeoffs are the opportunity for greater control and flexibility (arguably the pillars of organizational agility) with a global technology approach vs. the opportunity to reduce operating costs and risks via an outsourcing model. where bespoke tools aren’t needed for every process automation use case).

Payroll 75
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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai

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The Benefits of Hyperautomation for Today’s Business

Automation Anywhere

Gartner has named hyperautomation as one of the top technology trends for 2020 , 2021 , and now 2022 , predicting it will play a significant role in the years ahead to help lower organizations’ operating costs and find new revenue sources. Intelligent automation is actually a subset of hyperautomation.

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Hyperautomation: What Is It and Why It’s Important

Planergy Software

Examples of such technologies include artificial intelligence, machine learning, robotic process automation (RPA), and low-code tools. Automation vs. Hyperautomation With the increasing importance of customer experience in the insurance industry, businesses must implement technologies that make customers’ lives better.