Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

DECEMBER 2, 2021

While not new concepts to the services industry, the COVID-19 pandemic has increased the number of boardroom discussions on diverse hiring practices, especially with the ongoing talent shortage. Having a diverse workforce can provide numerous benefits, making it the way forward for the Business Process Services (BPS) industry.

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

IBM Services

MAY 12, 2023

Its aggressive sustainability goals included achieving net zero emissions by 2050, making all packaging reusable or recyclable by 2025 and investing more than USD 3 billion globally over several years to drive momentum.

Right-Sizing 78

Right-Sizing Managed Services Design Accounting 78

Hyland

JUNE 23, 2022

million in 2025. million in 2021 to 4 million in 2025 — an explosive 185% increase in the need for developers. Customer service and support. Track all IT service ticketing processes: Standardized electronic forms accelerate resolution times and improve service speeds and levels. million in 2021 to 4.0 IDC [link].

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

3Pillar Global

JANUARY 4, 2024

Second, technological inefficiencies drive inefficiencies in human processes, which then increase operating costs. Missed charges, undercoding, or failure to capture all services provided can all lead to lost revenue. Revenue leakage. Difficulty forecasting and planning.

Healthcare 52

Healthcare Reduced Costs Automation Administrative 52

VXI

JANUARY 11, 2022

In 2021, this trend even pushed businesses to switch to an online portal to reach a wider audience and provide convenience for consumers through pick-up and courier services. Nowadays, careful customers would even turn to business process outsourcing services to lessen face-to-face contact. How Social Commerce Can Expand Your Business.

E-Commerce 52

E-Commerce Retail Business Process Outsourcing Operational Costs 52

IBM Business Partners

MAY 25, 2023

natural language processing and machine learning models) to automate and streamline operational workflows. In this blog post, we will examine traditional IT operation problems through the lens of data-driven automation and the benefits of AIOps. It is the application of artificial intelligence (AI) capabilities (e.g.,

Automation 70

Automation Streamline Operations Software Operational Costs 70