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Delivering on promise and purpose in the retail supply chain

IBM Business Partners

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 66
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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. This strategic shift not only handles operational demands but also enhances customer satisfaction. The digital marketplace is bustling, and effective customer service is more crucial than ever.

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AI in commerce: Essential use cases for B2B and B2C

IBM Business Partners

But as businesses around the globe rapidly adopt the technology to augment processes from merchandising to order management, there is some risk. Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust.

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Why Anypoint Platform is the Best Choice for API Management

Groove Technology

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. This, in turn, leads to increased revenue and growth opportunities.