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Delivering on promise and purpose in the retail supply chain

IBM Business Partners

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

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AI in commerce: Essential use cases for B2B and B2C

IBM Business Partners

But as businesses around the globe rapidly adopt the technology to augment processes from merchandising to order management, there is some risk. Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust.

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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. These partners bring specialized expertise, advanced technology, and streamlined processes to manage everything from customer inquiries to complete order management.

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Why Anypoint Platform is the Best Choice for API Management

Groove Technology

Effective management can improve productivity and enhance customer experiences. Additionally, API Management helps ensure compliance with regulations and standards, protecting the business from potential legal and security risks. This, in turn, leads to increased revenue and growth opportunities.