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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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RPA and AI In Action: Business Automation Redefined

Amzur

RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories. This helps speed up services and reduce human error. What fits here : RPA automates initial tasks and data gathering, while AI personalizes support interactions and offers solutions. Isn’t it?

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Mattsen Kumar - Untitled Article

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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Exploring Blue Prism’s Web-Based Extension

Perficient Digital Transformation

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

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RPA vs AI – Differences you need to know

Serigor Inc

RPA or Robotic Process Automation is a technology or process that works by making a software bot copy human actions. What is robotic process automation? RPA is an automation process that works by mimicking or copying human actions concerning a particular task.

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AI-Driven Outsourcing: Unleashing the Power of Intelligent Automation for Business Optimization

Magellan Solutions

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.

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Unlocking value: Top digital transformation trends

IBM Services

For instance, organizations that are struggling to build their own IT services can assess whether some internal legacy tech should be replaced with technologies from software-as-a-service (SaaS) providers. Organizations undergoing digital transformations are likely to uncover wide swaths of manual work that can and should be automated.