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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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Mattsen Kumar - Untitled Article

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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RPA vs AI – Differences you need to know

Serigor Inc

RPA or Robotic Process Automation is a technology or process that works by making a software bot copy human actions. What is robotic process automation? RPA is an automation process that works by mimicking or copying human actions concerning a particular task.

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The Year of Living Intelligently in the Cloud

Automation Anywhere

We chat with AI bots when seeking customer services from the biggest brands in every industry. AI is helping to diagnose illnesses, inform us how to stock inventory levels for the next quarter, and cull out the best job candidates from thousands of resumes. RPA helped provide almost instantaneous service to clients.

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7 Ways that Hyperautomation Is Transforming Retail

Automation Anywhere

It includes numerous different types of technologies and tools, including artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), integration platform as a service (iPaaS), low-code/no-code tools, and other kinds of decision, process, and task automation tools, according to Gartner.

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Unlocking value: Top digital transformation trends

IBM Services

For instance, organizations that are struggling to build their own IT services can assess whether some internal legacy tech should be replaced with technologies from software-as-a-service (SaaS) providers. Organizations undergoing digital transformations are likely to uncover wide swaths of manual work that can and should be automated.

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Business process reengineering (BPR) examples

IBM Services

BPR examples: Use cases Streamlining supply chain management Using BPR for supply chain optimization involves a meticulous reassessment and redesign of every step, including logistics, inventory management and procurement. BPR initiatives generally boost key performance indicators (KPIs).