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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. In-House Customer Service Management Managing customer service in-house can be challenging, requiring substantial investments in innovation and infrastructure. On the other hand, 17.7

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Exploring Blue Prism’s Web-Based Extension

Perficient Digital Transformation

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service.

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RPA vs AI – Differences you need to know

Serigor Inc

RPA or Robotic Process Automation is a technology or process that works by making a software bot copy human actions. What is robotic process automation? RPA is an automation process that works by mimicking or copying human actions concerning a particular task.

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When Your Supply Chain’s Disrupted, Intelligent Automation Steps Up

Automation Anywhere

Businesses are especially challenged with managing their supply chain functions: logistics, invoicing, creating bills of materials…the list goes on. At a time when businesses need to be extremely creative and agile in managing their supply chains, their most important assets—their people—are abandoning them.

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Business process reengineering (BPR) examples

IBM Services

BPR involves business process redesign that challenges norms and methods within an organization. It typically focuses on achieving dramatic, transformative changes to existing processes. Successful implementation of BPR requires strong leadership, effective change management and a commitment to continuous improvement.

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7 Ways that Hyperautomation Is Transforming Retail

Automation Anywhere

The “new normal” requires retailers to respond with sophisticated technical, business processes, and cultural solutions. Hyperautomation is a word that is increasingly being heard in retailer management circles. RPA key to hyperautomation Robotic Process Automation (RPA) is hyperautomation’s foundational technology.

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AI-Driven Outsourcing: Unleashing the Power of Intelligent Automation for Business Optimization

Magellan Solutions

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.