Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction
Perficient Digital Transformation
JUNE 15, 2022
In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Lora-Lee Thomas (call center), Colleen Eager (management consulting), and Marlana Voerster (healthcare) together offered holistic tips for improving the contact center experience and delivering better care. Lora-Lee Thomas.
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