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Taking Global Business Services to the Next Level

AH Anderson Consulting

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. State of GBS. It enables function-specific resources (i.e., ROI Shortfall.

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The Importance of Strategy and Governance for Global Business Services

AH Anderson Consulting

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). It enables functional resources (i.e.,

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Why All the Hype around RPA?

AH Anderson Consulting

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. What is RPA? Benefit & Value.