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3 Points to Consider When You Personalize Customer Engagement 

Perficient Digital Transformation

McKinsey reports that personalization delivers a positive customer experience generally yielding 20% higher customer satisfaction rates. Twilio’s 2023 State of Customer Engagement Report explains that companies that invest in digital customer engagement increase revenue by 90%.

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How Can Companies More Consciously Define and Develop Workplace Culture?

Globalization Partners

We gathered insights from leading remote work industry experts who participated in the FT Future of Work: The Workforce Webinar , including Nicole Sahin , CEO and Founder of Globalization Partners; Angela Cretu , CEO of Avon; Katarina Berg , CHRO of Spotify; and James Fulton , Chief Learning Officer and Global Head of Talent at Goldman Sachs.

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How to choose the best AI platform

IBM Services

” When observing its potential impact within industry, McKinsey Global Institute estimates that in just the manufacturing sector, emerging technologies that use AI will by 2025 add as much as USD 3.7 What types of features do AI platforms offer? .” Of this, PwC estimates that “USD 6.6 trillion in value.