en it-outsourcing-services 
TTEC
SEPTEMBER 10, 2021
Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.
TTEC
APRIL 22, 2022
Deciding whether to manage a captive contact centre or partner with a customer experience outsourcer is critical to delivering a customer experience that is aligned with a retailer’s rate of growth and meets customer expectations. What is the difference between a captive contact centre and outsourcing? Hiring the right people.
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TTEC
NOVEMBER 11, 2021
Associates at inbound contact centres handle incoming requests from individuals who need assistance with products and services. While a traditional inbound contact centre that provides support services focuses on call resolution, today’s associates must be versatile across multiple channels such as messaging, chat, email, and social media.
Akorbi
FEBRUARY 3, 2022
Using a customer-centric approach for Language Service Providers (LSPs) and applying a laser-like focus on growth, Lara has led sales and strategic account management for Bowne Global Solutions, Lionbridge and Moravia prior to its acquisition by RWS. Akorbi helps companies connect with employees, vendors, and customers in over 170 languages.
Anexa
MAY 7, 2023
One only has to look at online services devoted to all things travel – such as Expedia, Booking.com and Hotwire – to understand the contactless scope of these companies. Throughout the traveltech revolution, however, customer service remains at the forefront of critical business processes. Call today – Anexa.
The Scalers
JUNE 28, 2022
CONTENTS Deciding whether to outsource or offshore Building offshore teams as a solution to the great resignation Crisis proofing your operations with offshore teams Enabling remote and hybrid work models Partnering with an offshore development expert. ’ Workers are quitting en masse. Deciding whether to outsource or offshore.
Akorbi
AUGUST 2, 2022
He spent 19 years at Verizon, most recently as Technology Director overseeing the development and delivery of software for advertising, search and discover, personalization, Web VOD and linear viewership, business intelligence, and service unification. We are extremely proud that Javier Martinez has joined the Akorbi family.
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