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Travel is roaring back—is your customer support ready?

TTEC

Those building blocks include providing managers with adequate training and tools to maintain smooth-running teams, investing in continuous learning and coaching for associates and team leads, offering career opportunities, and providing flexible work environments. Reduce customer effort.

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Akorbi Appoints Lara Daly Chief Revenue Officer

Akorbi

She began her sales career in localization working with Technology, Retail and Life Sciences industry leaders to develop multilingual programs and grow international revenue. “Lara will play a pivotal role in our overall business objective to expand Akorbi’s global reach, diversify the services we offer our clients and drive job creation.

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How to Combat the Great Resignation with Outsourced Support

Influx

The Great Resignation is the current economic trend of employees voluntarily resigning from jobs en masse, beginning in early 2021. Widespread job losses in the first few months of the pandemic gave way to tight labor markets in 2021, in part due to what is known as the Great Resignation. What is the Great Resignation? Bureau of Statistics).

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Sam Ly: The Adventurous Accountant

AS White Global

An avid traveller, an experienced accountant, and an ASW Client Spotlight awardee, Sam continues to explore opportunities for career growth and personal development. Trekking Hang En Cave and the Tu Lan Cave System. Sam from ASW Vietnam is an assistant manager for Allan Hall Business Advisors, one of our client partners.

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Pros and Cons: Self-Employed Contractors in the Gig Economy

Velocity Global

Whether you’re hiring a contractor or want to change up your career by becoming one, there are a few pros and cons to consider. This means that contract workers are often less protected than permanent employees, which can undermine the ethics of businesses that use contractors en masse. What Is a Self-Employed Contractor?

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The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers

NoonDalton

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. Career Development Opportunities Gen Z is looking for more than just a job; they’re seeking a pathway for personal and professional development.