September, 2019

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Philippine Call Centers to Create 80,000 Jobs

SourceFit

Philippine call centers are expected to generate 80,000 to 100,0000 jobs this year despite a slowdown in the business process outsourcing (BPO) sector in 2018, according to the Contact Center Association of the Philippines (CCAP). Call Center Growth. The BPO sector posted 3-4 percent growth in 2018 and CCAP predicts 7 percent growth this year. CCAP chairman Benedict Hernandez said the contact center sub-segment will continue to expand because the country remains a leader in customer experience s

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Near Shoring May Be Gaining Traction With Some Supply Chain Managers

Intugo

Global trade flowing from manufacturers in the East to consumers in the West is shifting towards shorter inter-regional routes. Bringing sourcing closer to home—also commonly referred to as near shoring—a practice used by shippers to reduce distance, production, and delivery of their products, may be again gaining some momentum. What’s more global trade flows from manufacturers in the East to consumers in the West are subsequently experiencing a shift towards shorter inter-regional routes, too.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. This guide will help you in selecting a provider that fits your budget and preferences. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks.

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What Tools to Choose for Project Management

TrendLine Global

Nowadays software development process involves whole teams of engineers, managers with different responsibilities but with one common aim. As it seems challengable to set up 100% in-house team more and more companies reasonably implement outstaffing model that lets expand in-house development team with remote developers. In this regard our customers ask a quite obvious questions: “ How is communication flow is organized?

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Comment on Gone with the RFP … by More RFP Mistakes, Mishaps And Mayhem!

Ms Category Management

[…] then again, this isn’t my first blog dedicated to RFP mistakes, and epic fails (check out: Gone with the RFP and the Prequel for some additional […].

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Our Blog Has Moved to a New Address

IT Convergence

We're excited to share that the IT Convergence blog has moved to a new address.

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Intugo recently launched the “Proud of what I do” campaign

Intugo

Second to none talent being recognized for their work they do for our clients. These people are a good example of how the talent available can help you grow your business, while you help them realize their dreams. Susana Salazar. Database Administrator. Ramon Mayoral. Facilities Management. Natali Molina. Lead Marketing Strategist. Marco Delgado. Project Manager.

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Design Thinking is Not Democratic

Aspirant

Design Thinking is not democratic. Well, at least it shouldn’t be. If you don’t know what Design Thinking is, my previous statement probably didn’t make any sense. Don’t worry. If you’ll stick with me, I’ll explain what it is before I explain why it shouldn’t be democratic.

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11 Best Practices for Working with Developers

TrendLine Global

Outstaffing is one of the most popular ways to hire remote staff. Nevertheless, some customers still have concerns regarding remote work with their team of employees. Yes, software engineers are specific employees, and in many ways problems of development are caused by different views between them and those who are not related to the technical part.

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Comment on #WSW – Women Supporting Women by Sourceit And The RSN Real Sourcing Network - Sarah Scudder #WSW

Ms Category Management

[…] #WSW – Women Supporting Women […].

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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One of Intugo’s propositions is that you have control of all operations

Intugo

As the following graphic shows, globally, control is one of the main obstacles to do outsourcing. Operations at your control, is one of Intugo’s value propositions.

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15 tips for interviewing developers and a list of bonus questions

TrendLine Global

When hiring outstaff developers, clients want to find professional and responsible individuals with a high level of training and reputable soft skills. However, sometimes people who lack sufficient knowledge and experience are brought into certain projects for the wrong reasons. This situation is actually very easy to avoid. Previously, we said that outstaffing means that the client takes an active role in choosing the staff.

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Comment on tealbook Global Launch – Lessons Learned by Webinar: The Global Tealbook Rollout - 9.4 At 2pm EST

Ms Category Management

[…] Tealbook – Lessons Learned […].

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Comment on More RFP Mistakes, Mishaps and Mayhem! by Mark Wuttke

Ms Category Management

time to escort them to the door…

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.