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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

The digital marketplace is bustling, and effective customer service is more crucial than ever. As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. What is eCommerce Customer Service Outsourcing?

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IAOP Names Transparent BPO a Top 100 Global Outsourcing Provider for 2024

Transparent BPO Outsourcing

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

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IAOP® Recognizes RAYA CX a Leader in the 2024 Global 100 Outsourcing List

Raya Contact Center

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® ( IAOP ), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

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Major US Companies that Used Outsourcing to Recession-Proof Themselves

NoonDalton

Outsourcing is a successful business strategy for addressing the bottom line. This is so that there are many choices for continuity thanks to outsourcing. By outsourcing routine work, a business can free up its resources from pointless procedures while still maintaining control and reaping the rewards from a distance.

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Why the Philippines is a Primary Outsourcing Destination

NoonDalton

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation.