Groove Technology

SEPTEMBER 27, 2022

Customers are always purchasing, whether online or off. Now that demand isn’t declining, and you have enough products to meet customer demand, how can you satisfy your current clientele and win over new ones? IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience.

Retail 130

Retail Sales Manufacturing Administrative 130

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Simplr

AUGUST 1, 2022

Thanks to the rise of the NOW Customer-what we call today’s customer who expects instant, around-the-clock responses and solutions-chatbots are the technology of choice for brands that want to ensure exceptional customer experiences. Some customers flat out don’t want to converse with bots, after all!)

Sourcing 105

Sourcing Sales Customer Service Retail 105

Simplr

JUNE 16, 2021

Conversations have always been a foundational element of customer experience (CX). Offering connective points for customers to ask questions, get help, and feel confident about spending their money with your brand — this is at the core of what CX is all about. earned an “exceptional” chat experience rating.

Retail 52

Retail Right-Sizing Research Sales 52

Perficient Digital Transformation

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Risk Management 19

Risk Management Risk Management Service Insurance 19

Simplr

AUGUST 12, 2021

Customer support chatbots are here to stay. But how do you integrate an easy-to-use chatbot into your customer service offering without making a complete mess of it and frustrating your users? Bots offer scalable on-line self-service for sure. Reducing customer effort contributes to premium customer experience.

Sales 52

Sales Analytics E-Commerce Customer Service 52

Magellan Solutions

APRIL 4, 2024

Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What are Live Chat Agents?

Customer Service 52

Customer Service Sales Right-Sizing Call Center 52