Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 52

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. There are different services provided by call center. What do you get when you outsource inbound call center services ?

Call Center 52

Call Center Service BPO Customer Support 52

Blue Ocean

JUNE 26, 2018

We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? The Secrets to Successful Customer Service. We want to hear from you.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

Future of Sourcing

JUNE 12, 2018

The reality is that with unemployment rates in key demand markets at near-record lows, the ability to source qualified, motivated talent needs to be done both domestically and in overseas locales. This is a dynamic that may be the source of political dispute but for those on the front line of delivery, it is simply a fact of life.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59