Everest Group
SEPTEMBER 14, 2023
South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.
Worldwide Call Centers
MAY 17, 2023
They think they will lose their jobs. If you are ready to enhance your customer support, contact Worldwide Call Centers today at 719.368.8393 to discuss your situation and explore the Contact Center Outsourcing Options available from the US and Canada to Eastern Europe, Asia or Latin America.
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Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.
Blue Ocean
JUNE 26, 2018
We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? Let me give you a specific example. Finding the right balance is key.
Blue Ocean
MARCH 19, 2024
Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.
Magellan Solutions
FEBRUARY 4, 2021
BPO industry in the Philippines is the country’s biggest services export sector. Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. What to Expect in the Philippines Call Center Scene. As well as an industry leader in contact center outsourcing. Work from home setup.
Future of Sourcing
JUNE 12, 2018
Fortunately for both providers and buyers of these services, there are destinations aplenty from which to choose. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa.
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