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The importance of maturity in a learning and development strategy framework

Infosys Consulting

In our new five-part series, we’ll be exploring how a successful learning and development (L&D) strategy can differentiate organizations from the crowd, retain talent, and drive growth. Moreover, people are changing jobs at an accelerated rate – every four and a half years, on average.

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Drive employee retention with relational intelligence

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Employee Experience Body: In the era of the Great Resignation, businesses across industries are struggling to retain employees. When it comes to relational intelligence, most leaders struggle with being vulnerable and building trust.

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Behind the CX curtain: Healthcare licensed agents

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: CX Innovation Body: In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Transcript. Judith Aquino: Hello, welcome to the CXPod! How are you?