capabilities mckinsey-design how-we-help-clients 
IBM Services
FEBRUARY 13, 2024
Remember how cool it felt when you first held a smartphone in your hand? The compact design and touch-based interactivity seemed like a leap into the future. They are now capable of natural language processing ( NLP ), grasping context and exhibiting elements of creativity. Automate tedious, repetitive tasks.
Perficient Digital Transformation
APRIL 3, 2023
McKinsey reports that personalization delivers a positive customer experience generally yielding 20% higher customer satisfaction rates. In this blog post, we discuss how to identify communication channels and technologies to deliver the right message at the right time. How do customers want to interact with my business?
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Magellan Solutions
MAY 28, 2019
Nobody back then will believe that BPOs can generally help businesses grow and become successful. Outsourcing can help your business shift its focus from peripheral activities to work that serves the customer. This can help managers set their priorities more clearly. Should we do it ourselves? Can we really do it?
3Pillar Global
MAY 3, 2024
In this article we’ll dive into the drivers of recent disruption and how some regional payers are harnessing innovative technology to reclaim their competitive advantage. What will it take to build the necessary capabilities, and how does that impact the business model? Section 1 – Customer preferences are shifting.
Perficient Digital Transformation
MAY 16, 2022
And I want to welcome everyone to today’s video session where we’re going to give an intro to the value of the Lokavant platform and get a chance to briefly see the system and its power. We’re really looking forward to today’s discussion and demo. Devin, thank you so much for joining us today. Thank you, Devin.
IBM Services
JANUARY 9, 2024
This technology, which includes the ability to process and generate text, voice and video content, is revolutionizing how companies enhance productivity, foster innovation and stimulate creativity. According to McKinsey & Company , these AI applications have the potential to contribute between USD 2.6 trillion and 4.4
Balbelforce
OCTOBER 6, 2022
Based on this scenario we will take a closer look at the topic ‘automation ‘ In this article: Do customers want any automation in customer services? How do you imagine respondents would answer the first question? We have found one good home for automation. Alex Bentley, McKinsey. #2
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