Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Redial understands the importance of digital transformation and helps banks identify and implement the right technologies to enhance customer experiences though nearshore and offshore contact services.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center.

Call Center 69

Call Center Outsourcing Offshoring Business Process Outsourcing 69

Magellan Solutions

AUGUST 13, 2021

In other words, when content is submitted by a user to a website, that piece of content will go through a screening process. Does the business process outsourcing industry in the Philippines experience any limitations to content moderation? This is where content moderation comes in. Accuracy and Reliability.

BPO 40

BPO Government Automation Accounting 40

Balbelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). Contact center KPIs should be interpreted and applied carefully to balance contact center efficiency with quality of customer experience.

Call Center 52

Call Center Sales Software Out-Tasking 52