Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Blue Ocean

FEBRUARY 14, 2024

The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. Implementing a customer success program means bringing on an outsourced team of Customer Success Advocates (CSAs), Customer Success Managers (CSMs), and Customer Success Specialists (CSSs).

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. Management. Co-managed.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49