Magellan Solutions

MARCH 19, 2021

Customer service outsourcing is a process wherein you are transferring the client support operation to a third-party company. This company can be near your business (nearshore) or outside the country you are operating (offshore). As the number of customers grow, so does the volume of inquiries. Legal Firms.

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Magellan Solutions

APRIL 16, 2020

For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. While you can always outsource within your territory, a growing number of companies find it more effective to do it offshore. In fact, a lot of key industry players are taking advantage of offshore outsourcing.

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Magellan Solutions

MAY 3, 2021

Call centers vs. bpo philippines. The terms BPO and call center are used interchangeably most of the time but there is a difference. A BPO Company performs back-office tasks of any business like customer support or accounting functions. We are one of the top BPO companies in the Philippines.

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Magellan Solutions

OCTOBER 26, 2023

They may need assistance in customer service, technical support, sales and telemarketing, back-office operations, finance and accounting, healthcare services, legal process outsourcing (LPO) , IT and software services, multilingual support, etc. There’s a misconception that the use of technology in BPO is expensive.

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Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. With a BPO partner, you can have artists ready to serve your needs immediately.

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Magellan Solutions

MARCH 7, 2021

Set expectations from our omni channel customer support services. An offshore team in the Philippines usually consists of young individuals. Even if you are resting, your business continues its operations with us. Cutting operations cost. Cutting costs is one of the most common attractions.

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Magellan Solutions

MARCH 12, 2021

Call center services in the Philippines are the cheapest among other BPO-driven countries. The service quality in sales and customer support can compete with other countries. The Philippines is one of the top choices for outsourcing and offshoring. Cost of call center outsourcing philippines in the midst of Covid.

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NoonDalton

OCTOBER 25, 2021

Outsourcing reduces this risk because a dedicated offshore team will handle everything that needs to be handled, freeing up your staff to focus on business-specific tasks. Will it assist you in lowering your operational costs? See our professional BPO services here, including: Sales Support. Customer Support.

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Magellan Solutions

MARCH 4, 2021

Many potential customers are going to notice and engage through social media. What to expect from customer support services companies in Manila. Cutting operations cost. Cutting costs is one of the most common attractions. This is one of the many reasons why industries decide on offshoring their operations.

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Magellan Solutions

MARCH 11, 2020

They contract the services of firms that specialize in sales and customer support. Eventbrite outsources part of their operations to third party service providers. Some of their outsourced services include sales, customer support, and customer experience management. Eventbrite. Focus on core activities.

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NoonDalton

SEPTEMBER 29, 2021

Your business needs a customer support solution that helps you provide value, retain customers, and strengthen your brand. Happy customers generate more money, boost growth, and improve sustainability. . We don’t need to convince you of the importance of customer support. Hidden Costs.

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Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.

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Magellan Solutions

OCTOBER 1, 2015

The country has been undertaking an important role for the efficient and sustainable expansion of startups through giving them access to offshore talent, according to an article recently published on Harvard Business Review. Having a Philippine-based offshore team means having fresh sets of eyes and new ideas.

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IBM Business Partners

JUNE 22, 2023

Technologies such as AI and automation have transformed the outsourcing market and BPO services, giving companies the ability to create efficiencies while also modernizing processes rather than relying on offshore outsourcing. The new BPO is no longer just about cutting operational costs.

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Magellan Solutions

DECEMBER 10, 2019

Customer support outsourcing services help in responding immediately to your customers. So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! .

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Magellan Solutions

AUGUST 17, 2020

Some of the key reasons why Asia is considered as the top outsourcing destination includes the following: Cost-Efficient Labor Market. One of the main reasons why companies choose Asia more than the others is because of low operating cost and labor market rate. This basically means that it is more cost effective.

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