Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

Call Center 52

Call Center Customer Service Service Analytics 52

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center. How will you look for that?

Call Center 69

Call Center Outsourcing Offshoring Business Process Outsourcing 69

Magellan Solutions

AUGUST 13, 2021

Find the best brand protection with BPO Philippines. In comparison, proprietary tools developed by Magellan Solutions are often comparatively more accurate, as we have employees trained on datasets reflective of the types of content and speech they are meant to evaluate. This is where content moderation comes in.

BPO 40

BPO Government Automation Accounting 40