Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. Amazon has also offshored its research and development to Ukraine.

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Offshoring Outsourcing Right-Sizing Call Center 52

Magellan Solutions

SEPTEMBER 9, 2021

Often, people assume that multichannel customer support and omnichannel contact center are the same thing. Omni channel BPO offers customer service functions that use hosted, cloud-based call center software. These software handle interactions with customers from multiple channels. Smart Routing.

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Call Center BPO Customer Service Right-Sizing 52

Magellan Solutions

MARCH 13, 2024

We will explain the differences between offshoring and outsourcing and offer expert advice to help you make the right choice. Maximize cost savings and efficiency with this guide on strategic offshoring or outsourcing for small businesses and big players alike. This article has you covered! What is Offshoring?

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Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

OCTOBER 28, 2021

In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . These outsourced staff are often well-trained to handle basic customer service and inquiries. Get your Efficient Virtual Receptionist Services from Magellan Solutions.

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Magellan Solutions

OCTOBER 26, 2021

Technical support services for SMEs allows an enterprise to incorporate services and experts into their operations and infrastructure. All these while keeping your data and information secure, of course with the right partner. . Pros and Cons of IT Outsourcing Service. SLA and contracts will help ease this con. .

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Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. Customer-based Organization. Endless Development.

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Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

SEPTEMBER 10, 2019

A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inbound calling services help you with incoming messages from customers. Inconsistent service. And other customer service-related concerns.

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Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

JUNE 3, 2021

Best practices in setting up your B2B telesales or B2B cold calling services are the following: Ask the Right Questions. Asking these questions will help you set measurable metrics applicable to your business. . Set the Appropriate Lead Sample Size. Most B2B telemarketing providers often deal with smaller sample sizes.

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