Mattsen Kumar

SEPTEMBER 21, 2023

The blog post discusses how Speech Analytics is reshaping CX and why it is poised to be a future trend. The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers.

Analytics 52

Analytics Call Center Marketing Regulations 52

Premier BPO

MAY 24, 2023

The Symposium brought together CX professionals from various industries, including Consumer Packaged Goods (CPG), Healthcare, Financial Services, Insurance, Contact Center, Customer Relations, Travel and Hospitality, and more. It promotes culture and the agents greatly appreciate the small gestures.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The shift away from voice operators threatens many of the 1.3

Call Center 52

Call Center Sales Analytics Insurance 52

VXI

SEPTEMBER 8, 2021

Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call center vendor and making use of call center services may be the most important decision you have to make for your company. Knowledge and Expertise. Technology and Innovation.

Call Center 52

Call Center Business Process Outsourcing Outsourcing Customer Service 52

Premier BPO

AUGUST 19, 2021

Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. IT Support, Customer Care, Contact Center, Accounting, etc. Call Center. Outsourcing. Business Process Outsourcing (BPO). Co-Sourcing. Offshoring.

BPO 52

BPO Outsourcing Offshoring Call Center 52

Magellan Solutions

AUGUST 9, 2021

Telemarketing call center Philippines trends to watch out for. Blog activity. Telemarketing Philippines is keeping up with the trends. With the number of people using the internet to find their desired products and services, it’s important to be aware of your digital marketing tactics. . We have made it halfway through 2021.

Call Center 40

Call Center Sales Marketing Accounting 40