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How the UBS Takeover of Credit Suisse Will Impact the BFS IT Services Market | Blog

Everest Group

Read on to learn the looming risks and what to pay attention to in this blog. The rescue by UBS of Credit Suisse marks the latest explosion across global financial markets in the ongoing banking troubles sparked by the collapse of Silicon Valley Bank and Signature Bank in the US, as we covered in our last blog.

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Concentrix Acquires Webhelp: A Game Changer in the Global Customer Experience Management (CXM) Landscape | Blog

Everest Group

billion deal is a major milestone in the growing trend of mergers and acquisitions in the CXM industry over recent years. billion across multiple businesses, including CXM, trust and safety, and legal services, the combined entity will emerge as a global service powerhouse with the potential to significantly shape the CXM industry.

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Unlocking Financial Excellence: The Comprehensive Guide to SaaS CFOs

inDinero

Dive into the world of SaaS CFOs and explore how they are reshaping financial business strategies, driving growth, and ensuring sustainability in the ever-evolving SaaS industry. SaaS CFOs are not just number crunchers but strategic business leaders, guiding companies through financial complexities and ensuring strong business performance.

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Key drivers of the merger. Combined entity.

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Offshoring vs. Outsourcing — Is There An Explicit Winner?

Zinnov

COVID-19 has bolstered the demand for IT and software development talent to develop future-proof business processes and offerings. To facilitate this growing demand, offshoring and outsourcing have become major business buzzwords. In this model, the headquarters outsource certain components of the business to a different country.

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Horizontal vs. Vertical Integration: A Comprehensive Guide

Planergy Software

Vertical Integration: By taking control of different stages of the production or distribution process, businesses can gain supply chain control, reduce costs, increase efficiency, and differentiate their products and services. What is Horizontal Integration?

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Mergers and Acquisitions: Navigating your BPO Through a Pandemic

VXI

Mergers and acquisitions (M&A) have long been part of both the progress and survival of all multinational companies. Business entities have weathered several crises in modern times, such as the stock market crash of 1987 and the global financial crisis of 2007-2008. Post-Pandemic Mergers and Acquisitions. Easing Transitions.

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