IBM Services

JANUARY 3, 2024

The modern contact center is currently dominated by rigid conversational experiences (yes, Interactive Voice Response or IVR is still the norm). Enter the world of Large Speech Models, or LSMs. Enormous strides are taking place to adopt this technology to positively impact daily experiences as individuals and consumers.

Out-Tasking 105

Out-Tasking Analytics Research Management 105

IBM Services

FEBRUARY 23, 2024

Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. In addition, ML techniques power tasks like speech recognition, text classification, sentiment analysis and entity recognition.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

IBM Business Partners

OCTOBER 12, 2021

DS Compliance’s new DS Dash: Voice Analytics connector enables analysts to integrate voice into the IBM Security i2 Connect event timeline to enhance POLE (Persons, Objects, Locations and Events) data and identify additional relationships and contextually relevant spoken information.

Co-Sourcing 52

Co-Sourcing Analytics Cybersecurity Call Center 52

Capgemini

FEBRUARY 6, 2024

Enhancing contact center performance through effective workforce management Vinay Patel 5 December 2023 Facebook Twitter Linkedin In today’s customer-centric business landscape, the contact center plays a pivotal role in shaping customer perceptions and experiences.

Management 52

Management Analytics Out-Tasking Banking 52