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What Is ESM, and Why Is It Important?

Automation Anywhere

ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements. AUTOMATE ESM WITH RPA.

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ScaleHub APAC expansion continues: new entity in Japan

ScaleHub

Japan is one of the most interesting countries in the world for our unique collective intelligence solution for automating business processes, using a top-quality system to produce high data accuracy. ScaleHub will continue to focus on the globally defined target markets of BPOs and shared service centers for the financial services industry.

Finance 52
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Drupal CMS & Acquia Cloud Platform: How to Create Powerful Digital Experiences for City Websites

Perficient Digital Transformation

These are forecasted to be the top digital transformation trends in 2023. Before diving in, let us take a closer look at the government’s digital transformation trends.

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Susanne Richter-Wills joins ScaleHub as Vice President Sales EMEA

ScaleHub

In this crucial role, Susanne’s responsibilities will include: Strategic positioning of ScaleHub’s managed service offering within our target markets (BPOs & Shared Service Centers for insurers and banks). New business development.

Sales 52
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Be Like a Duck. But Below the Surface, You’d Better Be Paddling Like Hell | Blog

Everest Group

Ideally, GBS should be viewed as a type of managed services model, with full purview over delivery location decisions A well-defined strategy should be in place, with clearly articulated and previously communicated principles backed with data as to what should go where (also known as sign on the door).

Jobbing 52
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List of Companies That Outsource Call Centers

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. HSBC Holdings. Prudential Financial. Capital One.

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Companies That Outsource Call Center Operations

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Prudential Financial, a Fortune 500 company, provides financial, insurance, and investment management services to individuals and institutions in more than 40 countries. HSBC Holdings. Prudential Financial. Capital One.