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Mattsen Kumar - Untitled Article

Mattsen Kumar

Outsourcing customer service allows implementing and maintaining a robust CRM system, advanced solutions, and tools to optimize customer interactions. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.

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5 Signs Your Company Could Benefit from Automation

Metasource

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work.

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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

Outsourcing customer service allows implementing and maintaining a robust CRM system, advanced solutions, and tools to optimize customer interactions. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.

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What Is Business Process Management (BPM)?

Metasource

According to Gartner, business process management is “a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes.” ” This includes identifying process bottlenecks, automating manual tasks, and streamlining workflows for maximum productivity.

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The Power of Organizational Agility in Global Payroll: A Guide to SaaS Technology and Outsourcing Tradeoffs

Mercans

The most cited tradeoffs are the opportunity for greater control and flexibility (arguably the pillars of organizational agility) with a global technology approach vs. the opportunity to reduce operating costs and risks via an outsourcing model. where bespoke tools aren’t needed for every process automation use case).

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Unexpected IT Services Examples That Will Surprise You

Magellan Solutions

AI-enabled Chatbots for Customer Support No one likes waiting on hold or dealing with frustrating automated systems. When it comes to simplifying operations and boosting productivity, these IT services examples are game-changing tools that can give you a significant competitive edge. Talk about a game-changer!

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The advantages and disadvantages of ERP systems

IBM Services

Increase productivity By automating different tasks, ERP software frees up employees to work on more pertinent tasks and increased efficiency. The ERP system boosts productivity in a range of different ways that all stem from the automation of basic tasks and making processes more straightforward.