Everest Group

APRIL 9, 2024

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Everest Group research shows that GBS is increasingly embracing hybrid models.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Zinnov

AUGUST 28, 2023

Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. This highlights the dependency on these centers for cost optimization, process efficiencies and standardization, and large-scale digital transformation.

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Our research shows that 70% of teams are likely to operate in hybrid models moving forward.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT). At the same time, they operate with 40% fewer full-time equivalent staff.

Human Resources 116

Human Resources Advisory Research Operational Costs 116

The Hackett Group

FEBRUARY 13, 2024

Digital transformation remains a top five priority for finance in 2024, the research found. While finance and other business functions are still in the early stages of exploring Gen AI, enterprise funding is expected to increase in 2024, the research found. NASDAQ: HCKT).

Finance 59

Finance Reduced Costs Robotics Process Automation Research 59

The Hackett Group

FEBRUARY 29, 2024

HR leaders also see generative AI (Gen AI) and other technologies as key to improving efficiency and effectiveness. As organizations navigate these priorities, it is crucial to recognize the emerging need for HR business partners to incorporate leadership coaching at the highest levels. NASDAQ: HCKT).

Advisory 59

Advisory Human Resources Research Efficiency 59

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97