Raya Contact Center

FEBRUARY 21, 2024

RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots. Furthermore, the company has overseen several Corporate Social Responsibility (CSR) projects, emphasizing environmental initiatives, community development, and socially impactful sourcing, among other endeavors.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

AUGUST 29, 2022

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Delivering exceptional customer experience has become essential to meet changing expectations post-pandemic. Learn what issues keep customer experience officers ( CXOs) up at night in this blog.

Reduced Costs 78

Reduced Costs Analytics Impact Sourcing Outsourcing 78

Raya Contact Center

MARCH 20, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

DECEMBER 5, 2023

For instance, service providers in this sector require professionals who can proficiently handle advanced data analytics to assess environmental impacts. This report sheds light on the sourcing, skilling, and organizational structuring strategies tailored to the unique needs of service providers in the sustainability space.

Service 64

Service Co-Sourcing Impact Sourcing Collaborations 64

Everest Group

NOVEMBER 30, 2023

The integration of smart grids and renewable energy solutions empowers organizations to embrace cleaner, more sustainable energy sources. Additionally, data-driven insights derived from advanced analytics not only optimize resource allocation but also inform strategic decision-making for long-term sustainability.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. After the past two years, there’s a lot that we can learn from each other.

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

Everest Group

DECEMBER 6, 2022

The increased volumes of ESG data generated will create opportunities for data analytics players, helping to bridge the climate data gap. Rita Soni, Principal Analyst, Impact Sourcing & Sustainability Research. The world remains bullish on Africa’s future. To discuss further, please reach out to Rita Soni and Ambika Kini.

Collaborations 52

Collaborations Finance Regulations Impact Sourcing 52