Everest Group
SEPTEMBER 30, 2022
September 29, 2022 |. The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing. LINKEDIN LIVE. David Rickard.
Blue Ocean
JULY 13, 2023
By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event.
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Blue Ocean
JUNE 10, 2021
Second, and of more concern, is that next year is likely to lose any positive momentum, with almost 70% of US companies, and almost as many worldwide, expecting their budgets to flatline or decrease by the time 2022 rolls around. How Can Contact Center Outsourcing Help? Why the sudden shift?
Blue Ocean
DECEMBER 15, 2022
We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!
Blue Ocean
JUNE 17, 2021
Hardly ever but the unfortunate reality following the pandemic is that the vast majority of enterprise contact centers are reporting flat or declining budgets for 2022. That makes it extremely difficult to prioritize investments in equipping and evolving your contact center. When is budget never a pain point?
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