The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?
Blue Ocean
JUNE 17, 2021
An outsourced partner can offer a number of benefits in this scenario. It’s likely they’ve analyzed and optimized their local talent pools to help deepen the candidate network from which they’re hiring—not to mention the flexibility they have if they have a strong remote workforce. When is budget never a pain point?
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