Blue Ocean
JULY 13, 2023
By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean.
Everest Group
SEPTEMBER 30, 2022
September 29, 2022 |. The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing. LINKEDIN LIVE. David Rickard.
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Blue Ocean
JUNE 10, 2021
Second, and of more concern, is that next year is likely to lose any positive momentum, with almost 70% of US companies, and almost as many worldwide, expecting their budgets to flatline or decrease by the time 2022 rolls around. It makes sense, then, that the next priority for businesses worldwide is cloud-based contact center solutions.
Blue Ocean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.
Blue Ocean
DECEMBER 15, 2022
We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!
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