The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?
Blue Ocean
JUNE 17, 2021
Because of the more robust and stable infrastructure pivoting to a largely at-home model proved more manageable in North America than some other long-standing top BPO destinations. Staffing for exceptional service agents represents another pain point for the in-house center. Recruiting the Right Agent Profile.
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