The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?
Blue Ocean
JUNE 17, 2021
Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.
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