article thumbnail

RPA-as-a-Service: Helping SMBs Ease Into Automation

Automation Anywhere

According to Grand View Research, the as-a-service segment accounted for more than 61% of the market share in 2020 and is expected to grow further at the highest CAGR from 2021 to 2028. Compared to 2020, 75% of SMBs have increased their IT budgets by an average of 34%.

article thumbnail

The Know-How Guide to Accelerating AWS Migration

Serigor Inc

According to data generated by research on AWS over its performance in the year 2018 and 2020, respectively, it has been found that businesses and organizations have reaped growth-boosting advantages, such as – Migration to AWS has offered infrastructure cost savings of up to 31% on average.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

Magellan Solutions

Moreover, insurance companies can save costs when they hire an outsourcing provider specializing in customer service support. As stated by the XM Institute 2020 Insight Report , 89% of businesses that provide “significantly above average” customer experience outperform their rivals financially. when outsourcing.

article thumbnail

Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

2020: The Covid-19 pandemic dramatically impacted the Philippine contact center industry, which forced local agents to opt for a work-from-home set up to create a socially-distanced work environment. Meanwhile, the following cities have shown high potential in terms of talent, infrastructure, cost, and business environment.

article thumbnail

A Magic Quadrant Leader for RPA

Automation Anywhere

from 2020 to 2027,” according to Grand View Research. The word from customers In addition to the Magic Quadrant Leadership position, last year we were named Customers' Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation. All that has made Automation Anywhere RPA a leading choice with users.