Future of Sourcing

JUNE 12, 2018

Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. Average Attrition Rate for the BPO Industry. Senior agents – 12%.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

JANUARY 11, 2016

With the Philippines surpassing India as the top offshore destination for voice services, the country’s business process outsourcing (BPO) industry is expected to sustain its momentum for the following years. This figure is predicted to shoot up to $55 billion by 2020 which could account for 11% of the country’s GDP.

BPO 60

BPO Call Center Business Process Outsourcing Outsourcing 60

inDinero

JUNE 3, 2021

business process outsourcing (BPO) is ubiquitous with “doing business.” However, the BPO industry shrank by 28.7% As CFOs pursue greater flexibility, liquidity, and risk management for their companies, alternatives to BPO are becoming more attractive. What has changed about your business that BPO is not addressing any longer?

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

NoonDalton

JULY 4, 2022

Today, the Philippines is the go-to destination for outsourcing services provided offshore. In fact, since 2004, the nation’s BPO market share has increased by three times, from 4% to 12.3%. The Philippines is regarded as a powerhouse in the BPO sector.

Outsourcing 52

Outsourcing BPO Business Process Outsourcing Offshoring 52

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. This is to allow employees to continue doing their jobs.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

VXI

JUNE 28, 2021

During the Business Process Outsourcing (BPO) boom at the onset of the 21 st century, geographic options for outsourcing have also increased as companies recognized the potential of hiring skilled and enthusiastic employees from countries other than their own. Hence the increased need for nearshore outsourcing.

Nearshoring 52

Nearshoring Outsourcing Offshoring Business Process Outsourcing 52

Magellan Solutions

JUNE 5, 2021

Those numbers come from the report published by Fundera in November 2020. But there is actually a solution to this concern and it comes in the form of BPOs. BPO firms can help small businesses improve the quality of their service, without spending too much valuable supplies. Institute training on the job.

Customer Support 52

Customer Support Outsourcing Management BPO 52

Magellan Solutions

MAY 21, 2021

Instead, you are sharing a part of it with a BPO company to yield positive results. Here are eCommerce tasks you can let your BPO partner take in: Service. By allowing BPO companies to share the responsibilities of taking non-core processes, you are gaining access to various perks. Sub-service. Website and Graphic Design.

Outsourcing 52

Outsourcing BPO Call Center Out-Tasking 52

SourceFit

NOVEMBER 3, 2014

Information technology (IT) outsourcing and offshoring in the healthcare sector is going to accelerate amid regulatory and healthcare reforms, according to global management consulting firm Everest Group. The global healthcare ITO market targets a 12 percent compound annual growth rate (CAGR) from 2013 to 2020 or $68 billion by 2020.

IT Outsourcing 40

IT Outsourcing Healthcare Outsourcing Global Management Consulting 40

Blue Ocean

JUNE 17, 2021

Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. Ensuring your customer support center is up and running, no matter what, is a daunting task and the pandemic of 2020 made that clearer than ever before. Recruiting the Right Agent Profile.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Pure Moderation

JULY 7, 2022

The height of COVID-19 in 2020 outlined the need for more dedicated IT teams to address solutions. They already have the latest hardware, software, and staff training for the job. If you partner with an offshore service provider, you can guarantee responsive staff at any time of the day. Why Outsource Your IT Department?

Outsourcing 52

Outsourcing Data Entry IT Outsourcing Cybersecurity 52