article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

We’ll also go through the top ten causes of these outsourcing failures and how to prevent them. . WHY DO COMPANIES OUTSOURCE THEIR BUSINESS? Here are reasons why companies outsource some of their tasks to business process outsourcing ( BPO ) companies. . In 2004, J.P. CASE STUDY. TAKE NOTE: .

article thumbnail

When Do You Need to Outsource a Call Center

Magellan Solutions

This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. They first delegated their technical support in India as early as 2004. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Reasons Outsourcing to the Philippines is so Popular

NoonDalton

Today, the Philippines is the go-to destination for outsourcing services provided offshore. The Philippines is becoming a more popular outsourcing destination for businesses. In fact, since 2004, the nation’s BPO market share has increased by three times, from 4% to 12.3%. A tech-Savvy, Autodidactic Workforce.

article thumbnail

Philippine BPO Sector Targets $48B Annual Revenue by 2020

SourceFit

The business process outsourcing (BPO) sector in the Philippines is expected to hit $48 billion in annual revenues by 2020 on the back of sustained growth from the last ten years. Montejo are both confident that the 2016 targets could be achieved easily.

BPO 40
article thumbnail

Hacking Your Startup Growth Through Outsourcing

Magellan Solutions

Outsourcing helps you be more productive and effective for lesser cost. This is perhaps the most attractive feature of outsourcing: the cost-savings. Survey results from the 2004 World Outsourcing Summit show almost half of the companies outsource because of its cost reduction advantage.

article thumbnail

Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Pure Moderation – 24/7/365 customer service outsourcing expert. Pure Moderation is a global business process outsourcing vendor with offices in Vietnam, Thailand, the Philippines, India, and the USA. Strategic Sales & Marketing . Out2Bound. EBQuickstart. MoreMeetings. Callbox 24/7 customer service.

article thumbnail

PH BPO Workforce Hits 1M Mark

SourceFit

The Philippines’ business processing outsourcing (BPO) sector now employs 1 million people, increasing nearly tenfold from the 103,500 figure in 2004. million people by 2016.

BPO 40