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When Do You Need to Outsource a Call Center

Magellan Solutions

This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. They first delegated their technical support in India as early as 2004. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.

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Why the Philippines is a Primary Outsourcing Destination

NoonDalton

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation.

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

There are many reasons why some US companies outsource their IT support to India. One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. American Express (AMEX) has been practicing business process outsourcing in India.