TTEC

MAY 25, 2022

Excellent customer support is a critical part of travel and hospitality. But travel and hospitality organisations face labour shortages, rising costs, and surging demand for immediate and frictionless experiences. It’s essential that travel and hospitality companies engage their employees starting from day one.

Customer Support 52

Customer Support Robotics Process Automation Automation Flexibility 52

Everest Group

MARCH 29, 2023

Other benefits named include reduced cost (20%), reduced trial timelines (13%), more diverse patient populations (13%), getting real time data (7%), and enabling complex scoring and analysis (7%). billion and up to 12 years in research effort before approval by a regulatory body.

Pharmaceuticals 52

Pharmaceuticals Research Reduced Costs Sourcing 52

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

IBM Services

FEBRUARY 16, 2023

Along with these challenges, the ongoing drive to reduce costs, improve efficiency and productivity, drive better decision-making and reduce risk will continue to drive pharma investment in cloud, AI/ML, analytics and automation in 2023 despite higher interest rates.

Pharmaceuticals 40

Pharmaceuticals Reduced Costs Research Manufacturing 40