Magellan Solutions

MARCH 5, 2023

The Philippines has been a favorite for business process outsourcing for many years. Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Utility Sector.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MARCH 27, 2023

8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. The success of an organization depends on how important it is to take these factors into consideration before outsourcing. You want to be certain that your needs are addressed when evaluating outsourcing quotes.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. Utility Sector.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

MARCH 5, 2023

To address this, many companies choose to outsource administrative work to agencies. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? The service level agreement (SLA) is a contract between the provider and the client.

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. The GBS model is proving to be an effective choice to improve operations and remove unnecessary costs.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Magellan Solutions

MARCH 20, 2020

Outsourcing an order taking call center is the ultimate choice. Along with convenience, personalized service is one of the keys to enhancing customer experience. . While there’s nothing wrong with an automated answering service, this is not what customers prefer. Why Should You Outsource to an Order Taking Call Center?

Call Center 52

Call Center BPO Outsourcing Customer Service 52