Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction
Perficient Digital Transformation
JUNE 15, 2022
In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer satisfaction and for agent retention. Lora-Lee Thomas. Colleen Eager. Colleen Eager. Marlana Voerster.
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