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Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction

Perficient Digital Transformation

In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. I sat down with three of our strategists to explore this challenge and the opportunity that it creates for consumer satisfaction and for agent retention. Lora-Lee Thomas. Colleen Eager. Colleen Eager. Marlana Voerster.

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Achieve competitive advantage in precision medicine with IBM and Amazon Omics

IBM Business Partners

A deeper understanding of biology has the potential to transform how healthcare is delivered, how people are screened, how clinical conditions are treated and monitored. We are at an inflection point, where we have witnessed 100,000-fold reduction in cost since the human genome was first sequenced in 2001. What is Amazon Omics?