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Offshore and Nearshore Locations Are Clear Go-to Destinations for GBS Center Setups in CPG-Retail Organizations | Market Insights™

Everest Group

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

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Growing Number of Outsourcers Get Behind Everest Group’s Major Social Impact Goal | In the News

Everest Group

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. Read more in Nearshore Americas.

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Growing Number of Outsourcers Get Behind Everest’s Major Social Impact Goal | In the News

Everest Group

At the Clinton Global Initiative September 2022 meeting, former President Bill Clinton recognized research firm Everest Group’s pledge to grow the global impact sourcing market from its current level of 350,000 full time employees (FTEs) to half a million in three years. Read more in Nearshore Americas.

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BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

Nearshore and offshore growth. expect nearshore and offshore growth to continue. More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

Now is the time to capitalize on this alluring market in this rising continent. Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Discover seven advantages of South Africa and compare its hotspot cities in this blog.

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Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

Everest Group

Sitel Group’s client portfolio in North America, UK, France, Nordics, and Asia-Pacific (APAC), catered through delivery sites in Latin America (LATAM) and Asia, complements Majorel’s clientele in LATAM, Germany, Spain, Portugal, Benelux, and Italy with nearshore delivery from Eastern Europe and Africa.