Capgemini

MARCH 4, 2024

The #1 Challenge Facing Public Sector Contact Centers Today, and How to Solve It Philip Bush Mar 05, 2024 Facebook Twitter Linkedin Modern systems boost efficiency and cut costs while delivering better service for constituents. This scenario may be familiar for those working in public sector call center management.

Government 52

Government Efficiency Call Center Service 52

Capgemini

MARCH 5, 2024

5 Ways AI-Powered Contact Centers are Transforming the Public Sector Philip Bush Mar 05, 2024 Facebook Twitter Linkedin People who work in government strive to offer efficient, personal, and empathetic service to their constituents. Here’s how: 5 Benefits of Contact Center As-a-Service for public sector agencies 1.

Government 52

Government Efficiency Automation Service 52

Capgemini

NOVEMBER 22, 2023

Empowering Agents: How generative AI supports contact center agents in banking Vinay Patel 18 October 2023 Facebook Twitter Linkedin In the fast-paced world of banking, customer service plays a pivotal role in building trust and loyalty. Use cases of generative AI in banking contact centers 1.

Banking 52

Banking Out-Tasking Customer Service Automation 52

Capgemini

NOVEMBER 12, 2023

Before payments had reached a point at which they were deemed to be ageing, it was difficult to go through call logs manually to check whether settlement had been promised or refused. With over 60,000 call logs each month, it was proving to be a challenge to manage the process manually where actions are pending to expedite cash collection.

Analytics 52

Analytics Automation Finance Customer Service 52

Capgemini

JANUARY 16, 2024

Establish an M365 competency center: Organizations can organize their M365 adoption efforts, tap into knowledge, and offer people customized assistance by setting up a competency center. Persona-driven approach : A diverse workforce with varied technology aptitude and expectations calls for a persona-driven approach.

Collaborations 52

Collaborations Government Banking Analytics 52

Capgemini

OCTOBER 12, 2023

The takeaway was clear – Cloud costs should take center stage as a primary metric – and companies should explore optimization, repatriation, and hybrid strategies to manage the intricate balance of Cloud costs and benefits. Fast-forward to 2023 – and a hybrid IT landscape is emerging as the prevailing reality.

Advisory 52

Advisory Efficiency Infrastructure Costs Automation 52

Capgemini

JUNE 9, 2023

We call this new environment a “data space.” Her team leads the activities within the Data Spaces Support Center aimed at evaluating the impact of data space initiatives on the European economy and society, building on the experience of Capgemini in conducting similar research and assessments.

Collaborations 52

Collaborations Research Government Manufacturing 52